Shipping policy

Shipping Policy

Dispatch Time Our turnaround time is 5 working days. Your products will be dispatched within this period. In the unlikely event that an item is out of stock, we will contact you with an update to detail the delay and ask how you would like to proceed.

Shipping Methods Depending on the size, quantity, and your choice of shipping method, orders are shipped by Royal Mail, Evri, DPD, USPS, or DHL.

Packaging We use eco-friendly packaging for all our products. The vast majority of parcels ship plastic-free, with the exception of framed prints, which are wrapped in biodegradable bubble wrap to prevent the glass from breaking.

Tracking Your Order You can track your products if you upgrade your service to Recorded or Courier. For UK shipments, Royal Mail's Recorded service is tracked only on collection and delivery. For detailed tracking within the UK, please use the Courier option. Both Recorded and Courier services offer detailed tracking for all orders shipped outside the UK.

Tracking Information Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking information to be available. You can find this information on the order tracking page in your Mmaison Interior account.

Delivery Times Delivery times depend on the courier handling your parcel. 

  • UK:

    • Royal Mail / Evri 24 services: 1 to 3 days
    • Royal Mail / Evri 48 services: 2 to 5 days
    • Courier: Next working day

  • Europe:

    • Royal Mail services: 3 to 5 days
    • Courier: Depends on the destination

  • Rest of World:

    • Royal Mail services: 7 to 10 days
    • USPS (USA): 3 to 5 days
    • Courier: 5 to 7 days

Missing Orders While rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & Rest of World, as we cannot claim from Royal Mail until this time. If an order does not arrive, we recommend asking the customer to check at their local post office and confirm their address before contacting us. Please note that we must be notified within 60 calendar days of any orders that have not arrived. After this time, we cannot replace any orders free of charge.