We often we get similar questions from our customers. To make it easy for you to quickly find answers to your inquiries we list the answers to the most frequently asked questions. If you don´t find the answer to your inquiries, please contact our customer service.
F.A.Q
What sizes are your prints available in?
Our prints are available in A4, A3 and A2 sizes. We use a 12-color giclée printing process on premium 275gsm lustre finish paper to ensure the highest quality finish.
What is the estimated delivery time for my order?
We aim to process all orders within 3-5 working days. Once shipped, delivery times vary depending on your location. UK orders typically arrive within 2-3 days, while international orders can take 6-21 days depending on the destination.
Do you offer international shipping?
Yes, we ship worldwide. Our shipping rates and estimated delivery times vary by location. Full tracking is provided for all international orders.
Can I return or exchange a print if I change my mind?
HELLA NA
Are your prints environmentally friendly and plastic-free?
Yes, all our prints are packaged in 100% plastic-free, eco-friendly materials. We wrap the prints in tissue paper and roll them into a recyclable triangular cardboard tube to ensure safe, sustainable shipping.
DELIVERY
Do you offer express or next-day delivery?
Yes, UK customers can choose DPD Next Day Delivery for £11.99.
Can I change the delivery address after placing my order?
If your order hasn’t been dispatched, we can update your delivery address. Contact us as soon as possible at [insert contact email].
Which international countries do you ship to?
Yes, we ship worldwide, including all European countries, the USA, Canada, and other international destinations.
How are prints packaged to ensure they arrive safely?
Prints are carefully wrapped in tissue paper and rolled into a strong triangular cardboard tube to prevent bending or creasing during transit.
Do I have to pay customs or import fees for international orders?
Some countries may charge customs fees, taxes, or duties, which are the responsibility of the buyer. Please check your local customs policy.
PRODUCT & PRINT
What type of paper do you use for your prints?
We use 275gsm, lustre finish, bright white (CIE 136) paper to achieve a premium, gallery-quality finish.
Are the colours of the prints true to what I see on screen?
While we strive for colour accuracy, screen settings may cause slight variations. However, our 12-colour giclée printing ensures vibrant, true-to-life colours.
Are the prints framed or unframed?
All prints are sold unframed, allowing you to choose a frame that best suits your decor.
Can I customise the size or colour of a print?
Unfortunately not.
Can I request a custom design or commission a bespoke print?
We do not currently offer custom design services, but this is something we're looking to do in the future.
ORDERING & PAYMENTS
Can I change or cancel my order after it's been placed?
Unfortunately not
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and other secure online payment methods.
How will I know if my order has been received and processed?
You will receive a confirmation email with your order details and tracking information once it's dispatched.
Is there a limit to how many prints I can order at once?
No, there is no limit to how many prints you can order.
Why was my payment declined?
Payments can be declined for several reasons, such as incorrect payment details or insufficient funds. Please contact your bank or try another payment method.
ACCOUNT
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track orders and access order history.
Can I see my past orders in my account?
Yes, previous orders can be viewed under the 'Order History' section in your account.
How can I update my personal details on my account?
Log into your account and update your details under 'Account Settings'.
What do I do if I forget my password?
Click 'Forgot Password' on the login page and follow the instructions to reset it.
How can I delete my account?
Contact us to request account deletion.